Some items may be eligible for return or exchange review, but custom lenses, prescription lenses, electronics, and gift cards are non-returnable and non-refundable.

If there is an issue with your order, including a damaged item, a defective item, or an item different from what you ordered, contact us at customer-services@artsofoptics.com as soon as possible so our team can review the issue and assist you.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you on an appropriate resolution.

Exchange eligibility depends on the item and order condition. Custom lenses, prescription lenses, electronics, and gift cards are not eligible for exchange.