Some items may be eligible for return or exchange review, but custom lenses, prescription lenses, electronics, and gift cards are non-returnable and non-refundable.
If there is an issue with your order, including a damaged item, a defective item, or an item different from what you ordered, contact us at customer-services@artsofoptics.com as soon as possible so our team can review the issue and assist you.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you on an appropriate resolution.
Non-returnable items
Custom lenses, prescription lenses, electronics, and gift cards are non-returnable and non-refundable.
Exchanges
Exchange eligibility depends on the item and order condition. Custom lenses, prescription lenses, electronics, and gift cards are not eligible for exchange.
Refunds
Refund eligibility depends on the item and the circumstances of the order. Custom lenses, prescription lenses, electronics, and gift cards are non-refundable. If you believe there is an issue with your order, contact us and our team will review it.
Last Updated: 06/11/2024